Privacy Policy
The Highly Sensitive Hypnotherapist is a trading name of Alexandra Planterose. I am the data controller responsible for your personal data.
This Privacy Policy explains how your personal information is collected, used, and protected when you visit this website, sign up for resources, or work with me.
What information I collect
I may collect and process the following data:
Information you provide:
Name
Email address
Phone number (if provided)
Payment details (processed securely via third parties)
Any information you choose to share when enquiring or working together
Automatically collected data:
IP address
Browser type and device information
Pages visited and time spent on the site
Cookies and usage data
How your data is used
Your data is used to:
Respond to enquiries and communicate with you
Deliver services (e.g. hypnotherapy sessions)
Process payments
Send you emails (only if you have opted in)
Provide free resources (such as audio recordings)
Improve website performance and user experience
Maintain the security of the website
Legal basis for processing
Under UK GDPR, I rely on the following lawful bases:
Consent – when you subscribe to emails or download a free resource
Contract – when you book and receive services
Legitimate interests – to improve services, manage the website, and communicate appropriately
Email marketing
If you choose to opt in, you may receive emails containing insights, tools, updates, and offers.
You can unsubscribe at any time using the link in any email
Your data will never be sold or shared for third-party marketing
Payments
Payments are processed securely via Stripe or via bank transfer if preferred.
I do not store your full payment details.
Third-party services
I may share your data with trusted third parties where necessary to operate the business, including:
Stripe (payment processing)
Google Analytics (website analytics)
Hostinger (website hosting)
These providers process data in accordance with their own privacy policies.
Reviews and testimonials
If you choose to leave a review (for example via Google), this may be publicly visible.
I may share testimonials (with consent) for marketing purposes.
Data retention
Your personal data is retained only for as long as necessary to:
Provide services
Meet legal, tax, or accounting requirements
Maintain appropriate business records
Your rights
Under UK GDPR, you have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion of your data
Restrict or object to processing
Withdraw consent at any time
Request transfer of your data
To exercise any of these rights, please contact me using the details below.
Cookies
This website uses cookies to improve your experience and analyse website traffic.
You can control or disable cookies through your browser settings.
For more information, please see the Cookie Policy.
Data security
Your data is stored securely, and reasonable measures are taken to protect it from unauthorised access, disclosure, or misuse.
However, no method of transmission over the internet is completely secure.
Third-party links
This website may contain links to external websites. I am not responsible for their privacy practices.
Children’s privacy
This website and services are not intended for individuals under 18, and I do not knowingly collect data from children.
Contact
If you have any questions or would like to exercise your rights, you can contact:
Alexandra Planterose
The Highly Sensitive Hypnotherapist