Terms & Conditions
1. About
These Terms & Conditions apply to the use of this website and the booking of services with The Highly Sensitive Hypnotherapist, a trading name of Alexandra Planterose.
By using this website or booking a session, you agree to these Terms.
2. Services
Hypnotherapy sessions are provided as a complementary wellbeing practice and are delivered online via Google Meet unless otherwise agreed.
Sessions last approximately 1.5–2 hours.
3. Payment Terms
Full payment is required at the time of booking
Payments can be made via bank transfer or secure payment link via Stripe
Bookings are not confirmed until payment is received
4. Cancellation and Rescheduling
A minimum of 24 hours’ notice is required to cancel or reschedule
Late cancellations may incur a £35 fee
Missed appointments may be charged in full
5. Refund Policy
All sessions are non-refundable once booked.
Rescheduling is available in line with the cancellation policy.
6. Late Arrival
If you arrive late, your session will still end at the scheduled time and the full fee will apply.
7. Client Responsibilities
By engaging in services, you agree to:
Attend sessions sober and not under the influence of alcohol or recreational drugs
Be in a safe, private environment for online sessions
Take full responsibility for your own wellbeing, decisions, and actions
8. Intake Form
You may be required to complete an intake form before your first session. This helps assess suitability and ensures a safe approach.
9. Confidentiality
All sessions are confidential.
Confidentiality may only be broken where:
There is risk of harm to yourself or others
Disclosure is required by law
Please refer to the Privacy Policy for full details on data handling.
10. Scope of Practice
Hypnotherapy is a complementary practice and is not a substitute for medical, psychological, or psychiatric care.
I do not diagnose or treat medical conditions. You are encouraged to seek appropriate professional support where needed.
11. Results Disclaimer
Results vary from person to person and are not guaranteed.
12. Limitation of Liability
To the fullest extent permitted by law:
I accept no liability for any loss, damage, or outcomes resulting from the use of my services or website
This includes (but is not limited to) emotional, psychological, or financial loss
You acknowledge that you are responsible for your own decisions, actions, and results
Nothing in these Terms excludes liability where it would be unlawful to do so.
13. Emergency Situations
I do not provide emergency or crisis services.
If you are in crisis, please contact emergency services or a relevant support service.
14. Right to Refuse or Discontinue Service
I reserve the right to refuse or discontinue services where I believe it is not appropriate, safe, or in the best interest of either party.
15. Age Requirement
Services are available to individuals aged 18 and over only.
16. Website Use
All content on this website is for general information and personal use only.
You may not:
Copy, reproduce, or distribute content without permission
Use this website for unlawful purposes
All content remains the intellectual property of The Highly Sensitive Hypnotherapist.
17. Website Disclaimer
The information provided on this website is for general guidance only and does not constitute medical, psychological, or professional advice.
18. Digital Products
Digital products (including hypnosis audio recordings and downloadable resources) are provided for personal use only.
Due to the nature of digital content, all purchases are non-refundable once access has been granted or the product has been downloaded.
Results from digital products vary between individuals and are not guaranteed.
19. Use of Audio Recordings
By purchasing or using any hypnosis audio recordings or resources, you agree to use them responsibly and at your own discretion.
You must not listen to audio recordings while:
Driving
Operating machinery
Performing any activity that requires full attention
You are responsible for ensuring you are in a safe, comfortable, and appropriate environment when using these materials.
20. Content Disclaimer (Website & Social Media)
All content shared on this website and across social media platforms (including Instagram, TikTok, Facebook, Threads, and Pinterest) is provided for informational and educational purposes only.
This content does not constitute personalised advice, therapy, medical, or mental health treatment, and should not be relied upon as a substitute for professional support.
21. Intellectual Property
All content, including but not limited to audio recordings, written materials, resources, and website content, remains the intellectual property of The Highly Sensitive Hypnotherapist.
You may not copy, reproduce, distribute, modify, share, or commercially exploit any content without prior written permission.
22. Changes to Terms
These Terms & Conditions may be updated at any time. Continued use of the website or services indicates acceptance of any updates.
23. Agreement
By booking a session or using this website, you confirm that you have read, understood, and agree to these Terms & Conditions.
24. Contact
Alexandra Planterose
The Highly Sensitive Hypnotherapist